Refund and cancellation policy

1. Customer cancellation

The customer may cancel the reservation online only until the deadline defined in the active cancellation policy for the project.

• The refund may be reduced by the portal handling fee.
• Online cancellation may be blocked after the cutoff time.
• No refund may be available on the trip day itself.

2. Staff cancellation or trip cancellation

If the reservation is cancelled by a staff member or the organizer cancels the trip, the system should prepare a full refund of the remaining paid amount.

If a sales document was already issued, the system may also prepare the related correction document.

3. Returning funds

Electronic refunds are initiated back to the same payment method used for the purchase unless the law or the payment operator requires a different flow.